Shipping Policy
Q1. Has my order shipped?
Q2. I forgot my password.
A. Please contact us on email or watsapp and your password will be emailed to you.
Q3. I received the wrong product.
A. Please email us your concern with a image of packing slip and we will try and resolve the matter. If verified that the mistake has been done from our side, we will have the correct product shipped. Return shipping will be paid by Balvvardhak foods. OR we can refund the extra money and can adjust the wrong products value in your next order.
Q4. My shipment is lost.
A. Please contact us on 7350639990 and if product is not received we will refund or replace the product as per clarification of situation.
Q5. An item is missing from my shipment.
A. Please email us an video of opening parcel alongwith packing slip and the parts missing will be shipped to you on a urgent basis OR can be adjusted in your next order.
Q6. When will my order ship?
A. Orders are shipped in 2 to 3 business days, unless otherwise stated. After shipment, you will receive notification via email or message.
Q7. How much time will my shipment take to reach me?
A. Orders will be delivered depending on delivery locations. For pune city, delivery time is 2-3 working days. For deliveries in rest of Maharashtra, it will take 4-5 working days. And for afar regions outside Maharashtra in india , delivery time can be as long as 6-8 days.
Q8. What are my payment choices?
A. We accept UPI payments (google pay or phone pay), CRED and card payments.
Q9. I have a question on my charges.
A. Please email us and we will reply back in 24 hours.
Q10. I need a copy of my receipt/invoice.
A. To get a copy of your receipt/invoice go to my order history, click on the appropriate order number and click details or email us and we will send you a copy of your invoice.